EMT Support Closed Memorial Day
The EMT support
department will be closed
May 28, 2012 for Memorial
Day. We hope you have
a happy, safe day as well.
Server Relocation Update
The dates for our server relocation have changed. So, from Friday June 8 at 9:00 pm eastern – Monday June 11 at 9:00 am eastern all EMT services, servers and products (including FTP) will be unavailable due to a planned relocation of our servers.
Please see original post with new dates http://blog.emediatrade.net/?p=414
EMT Closes Early On 4/20
The eMediaTRADE office will be closing at 5pm ET on Friday, 4-20-12 because of a planned power outage at our office building for maintenance reasons within the building. eMediaTRADE staff will be back in the office for regular business hours starting on Monday, 4-23-12 at 9am ET. Customers will still be able to log-in to their accounts and access invoices during this time. Thank you for your continued support, and have a great weekend!
Server Relocation
To all eMediaTRADE customers:
EMT is planning to relocate our server infrastructure to a Tier III hosting facility in Atlanta. This move has been planned for some time and we have set a tentative date of Friday, June 8 2012 to begin the move. This means that all EMT services, servers and products will be unavailable during the relocation. We anticipate having all services online and available by 9:00am on Monday, June 11.
These are tentative dates and we are still a few months away from the date, but we wanted to give early notification of this relocation. This move will provide EMT with an advanced infrastructure for operational stability and high availability now, will give us room for expanding our current services, and will allow us to offer new products and services in the future. For those interested in the details of our new facility I have provided them below.
Thank you for being an eMediaTRADE customer!
Tier III Data Center is a 15,000 square foot facility that was constructed in 2007 in Atlanta. The building sits on solid granite with 18 inch thick concrete floors, steel frame and concrete block walls with a brick outlay and an insulated membrane roof. This data center was designed with redundant capacity components and multiple independent distribution paths serving the computer equipment. This means that critical systems can be taken offline for scheduled maintenance without impact to the IT environment. The average annual impact of maintenance and unplanned outages in this data center results in 99.98 percent availability.
Facility:
• More than 2500 square feet of raised floor environment with 200 fully enclosed cabinets
• 24x7x365 Network Operations Center
• Hurricane rated building structure with concrete block walls, brick outlay, and steel frame
• Insulated Membrane Roof with vapor moisture barrier
Connectivity:
• Redundant transport connectivity via OC-48 sonet ring and dark fiber
• Multiple 1 Gbps upstream Internet carriers (Savvis, Global Crossing, XO, Level3, Cogent) with geographically diverse peering points
• Fully-redundant Cisco core network utilizing BGP4 and flow control Internet route optimization
• 16 strands of dry fiber buried in over 6 feet of solid concrete and granite with entry and exit points on separate sides of the building
Fire Suppression:
• Waterless Facility – Absolutely NO sprinkler systems in the building
• FM200 Dry Fire Suppression
• VESDA Aspirating Smoke Detectors
Security:
• Razor wire fence
• Key card access control system
• Biometric fingerprint security systems
• Glass-break sensors
• Motion detectors
• IP video surveillance with 90 day archive storage
Climate Control:
• N+2 redundant environmental systems
• Nine 30-ton Liebert climate control systems
• Alternating hot aisle and cold aisle rack configuration with heat exhaust
Power:
• Redundant 480V 3 phase 2000A service on dedicated transformer
• Redundant 375KVA 240V Liebert and MGE UPS backup systems
• Liebert 1200 Amp Static Transfer Switch
• 500KVA and 750KVA backup diesel generators each with 250-gallon internal fuel tanks and 3500-gallon external fuel tank
• Dual 800A 48VDC battery and rectifier plants for DC Power
February Tree Count
Just a fun fact:
Last month eMediaTRADE moved just over 58,000 documents (380,000 pieces of paper) electronically. That equals about 46 trees! Thank you to everyone for helping the cause each month.
New Archive Rule
As you may well know, the archive has been set to delete invoices after they have been on our system for 7 months.
We have decided to extend our archive from 7 to 12 months. So, from this point on, invoices will be stored in our archive for 1 year. After 1 year they will be automatically deleted from our system.
Service Interruption
Our colocation provider had an issue with a piece of power distribution equipment that affected two of three circuits that power our servers. This caused all EMT products and services to be unavailable at approximately 5:10pm Eastern. The problem was immediately identified by our monitoring tools and some services were restored at approximately 6:45pm Eastern. All products services were available by 7:00pm Eastern. Our colocation provider is working on with us to redistribute power circuits to make a recurrence far less likely and remove any single points of failure.
I apologize for the service interruption. All of us at EMT understand how critical our services have become to our customers and we will continue to take proactive and preventative measures to avoid service interruptions in the future. Thank you for your patience and for being an EMT customer.
Regards,
–
Hal Winslow
SVP Operations
eMediaTRADE™
11800 Wills Road Suite 150
Alpharetta, GA 30009
Support phone (770) 642-7440 M-F 9a-6p Eastern
Fax (770) 664-8442
Web http://www.emediatrade.com
Support e-mail support@emediatrade.com
Direct e-mail hwinslow@emediatrade.com
Holiday Update
Just as a reminder EMT offices will be closed Monday, December 26. In addition, we will be closing early today (December 23rd). If you have any support issues, then you should get in contact with us soon. Happy Holidays!
Happy Holidays!
Happy Holidays from the entire eMediaTRADE staff! Happy Hanukkah, Merry Christmas, Happy Kwanzaa and a Happy New Year to the best customers in the world!
Don’t use Chrome to register
Recently, we’ve been having a problem with the online registration not working for Google Chrome.
So, if you get this error message…
“Undefined
———————————————————
The form was not submitted because of the following error(s)
Correct these errors and resubmit
———————————————————
The field must be a number that is greater than and less
than .”
…switch to Internet Explorer, Safari, or Firefox.

