Feb
09
As you may well know, the archive has been set to delete invoices after they have been on our system for 7 months.
We have decided to extend our archive from 7 to 12 months. So, from this point on, invoices will be stored in our archive for 1 year. After 1 year they will be automatically deleted from our system.
Permanent link to this article: http://blog.emediatrade.net/?p=405
Jan
25
Our colocation provider had an issue with a piece of power distribution equipment that affected two of three circuits that power our servers. This caused all EMT products and services to be unavailable at approximately 5:10pm Eastern. The problem was immediately identified by our monitoring tools and some services were restored at approximately 6:45pm Eastern. All products services were available by 7:00pm Eastern. Our colocation provider is working on with us to redistribute power circuits to make a recurrence far less likely and remove any single points of failure.
I apologize for the service interruption. All of us at EMT understand how critical our services have become to our customers and we will continue to take proactive and preventative measures to avoid service interruptions in the future. Thank you for your patience and for being an EMT customer.
Regards,
–
Hal Winslow
SVP Operations
eMediaTRADE™
11800 Wills Road Suite 150
Alpharetta, GA 30009
Support phone (770) 642-7440 M-F 9a-6p Eastern
Fax (770) 664-8442
Web http://www.emediatrade.com
Support e-mail support@emediatrade.com
Direct e-mail hwinslow@emediatrade.com
Permanent link to this article: http://blog.emediatrade.net/?p=396
Dec
23
Just as a reminder EMT offices will be closed Monday, December 26. In addition, we will be closing early today (December 23rd). If you have any support issues, then you should get in contact with us soon. Happy Holidays!
Permanent link to this article: http://blog.emediatrade.net/?p=391
Dec
22
Happy Holidays from the entire eMediaTRADE staff! Happy Hanukkah, Merry Christmas, Happy Kwanzaa and a Happy New Year to the best customers in the world!
Permanent link to this article: http://blog.emediatrade.net/?p=376
Permanent link to this article: http://blog.emediatrade.net/?p=369
Dec
01
To download our most recent agency and station lists, you must log in to your account at emediatrade.net and click “MY ACCOUNT” at the bottom left-hand corner of the screen. Here you will have the opportunity to “Download the latest list of agencies signed up with eMediaTrade” or “Download the latest list of stations signed up with eMediaTrade.” Click the desired link, and go on your merry way.
For more information and tips like this, please, visit the General section of our Frequently Asked Questions document.
Permanent link to this article: http://blog.emediatrade.net/?p=334
Nov
04
Hey everyone!
We just posted an up-to-date version of our Frequently asked questions sheet, written by our support staff. Provided is a link to download the full document and a drop down menu to navigate from topic-to-topic directly on our site.
FAQ topics include: downloading, uploading, targeting, valuemaping, archiving, printing, and other general topics.
Permanent link to this article: http://blog.emediatrade.net/?p=283
Oct
26
The EMT offices will be closed (including our support desk) on the following days:
Thursday, November 24
Friday, November 25
Monday, December 26
Monday, January 2, 2012
Permanent link to this article: http://blog.emediatrade.net/?p=175
Oct
24
Welcome to our new blog!
This is our attempt at creating a more fluid customer support experience. Here we will be posting company news, updates, frequently asked questions, and other fun stuff.
We have also created a YouTube account where we will be uploading tutorials and walkthroughs.
Permanent link to this article: http://blog.emediatrade.net/?p=103